FAQ

MY ACCOUNT, MY PASSWORK AND MY PERSONAL DATA

• My password does not work
• I have not received my new password
• I have forgotten my password
• How can I personalize or change my password?
• How can I change my personal data?
• What shall I do if I no longer wish to receive email?
• How is my account's personal data used?

MY ORDER

• How can I order online?
• I wish to cancel my order
• How long does it take for my order to be shipped?

PROMOTION CODE / VOUCHER

• How can I use my promotion code / my voucher?

MY METHODS OF PAYMENT

• What are the methods of payment which are offered on the website?
• Is payment by card secured?
• Payment by cheque, to which address should I send the cheque?
• Payment by cheque, did we receive your cheque?
• Payment by wire transfer: how does it work?
• I just ordered online and would like to change my method of payment.

ORDER CONFIRMATION

• I have not received the confirmation of my order
• I wish to modify my order
• I wish to print my order

DELIVERY

• What is the website's delivery zone?
• Which carrier do we use?
• What are the expected delivery costs and timing?
• How can I follow my order?

RETURNING AN ITEM

• How can I return an item ordered on the site?
• How long do I have to return an item?
• What happens when I return my items?
• How can I use my credit slips?
• Can I ask for a refund on a credit?

CUSTOMER SERVICE

• How can I contact customer service?

 

MISCELLANEOUS

• Our General Terms and Conditions

 

MY PASSWORD DOES NOT WORK 

Make sure to correctly enter your email and password. If your password doesn't work: http://subzeromotors.com/beta/password.php to automatically receive a new password. Please verify your email address to receive your new password by mail.

Back to top

I HAVE NOT RECEIVED MY NEW PASSWORD

You might have to wait a few minutes in order to receive your new password. If you click several times, you will receive several different passwords, so please be patient. Your new password will be sent to you by email.

Back to top

I HAVE FORGOTTEN MY PASSWORD

http://subzeromotors.com/beta/password.php Clinck on the link above and get your password

Back to top

HOW CAN I PERSONALIZE OR CHANGE MY PASSWORD?

To personalise your password, sign-into "My account" and use your access codes. Example:

email address = mrsx@abc.com

password = sdf8jh

Once signed in, click on the "My personal data" link

Enter your old password, then your new password twice.

Example:

Old password = sdf8jh

New password = whatiwant

Back to top

HOW CAN I CHANGE MY PERSONAL DATA?

Sign in to "My account", where you can modify the information in your account.

Back to top

WHAT SHALL I DO IF I NO LONGER WISH TO RECEIVE EMAIL?

You can unsubscribe at any time by clicking on the link featured in all emailed offers. You can unsubscribe via the "My personal data" section in "My account" or by http://subzeromotors.com/beta/identity.php.

Back to top

HOW IS MY ACCOUNT'S PERSONAL DATA USED?

Subzero Motors holds personal data

we guarantee confidentiality for all personal information gathered on the site, and all information is used exclusively in a commercial framework with Subzeromotors.com.
By our intermediary, you are subject to receive offers from other companies. If you do not wish to receive these offers, please contact custome

                                                                                                                       Back to top

HOW CAN I ORDER ONLINE?

STEP 1 : Your shopping bag
To choose items, refine your search,click on an item to add it to your shopping Cart.
Promotional codes allow you to enjoy discounts.
You can choose to send your items in a gift box with a message.

You can modify your selections up until the last moment.

STEP 2: Logging in
If you are not signed in, you can do so by going to "My account".

STEP 3: Personal details
Indicate the delivery address

STEP 4: Delivery
Choose a delivery option

STEP 5:
Order summary and payment
In your order details, please verify that all of your personal information is correct before validating your order. You can pay by credit card (secured payment), cheque or wire transfer.

STEP 6: confirmation
Your order is confirmed and you will receive an email confirming the order details.

Back to top

I WISH TO CANCEL MY ORDER

To cancel your order, please contact customer service as soon as possible.

Back to top

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?

Please allow 2 to 3 business days to process your order. Credit card verification for international customers take few days depends on card type.

Back to top

HOW CAN I USE MY PROMOTION CODE / MY VOUCHER?

You can find all discount codes in the "My Account" section, under "My Vouchers".

You will receive promotional offers and codes when you subscribe to our newsletter.
All vouchers will be given in the form of a code.

Back to top

WHAT ARE THE METHODS OF PAYMENT WHICH ARE OFFERED ON THE WEBSITE?

You can pay by credit card (secured payment), cheque or bank wire transfer.

Credit Card: We recommend this method of payment as it is the easiest, fastest and entirely secure with Merchant .

Back to top

IS PAYMENT BY CARD SECURED?

This is another safe and effective option.

SUBZEROMOTORS.COM is 100% secure.

Back to top

PAYMENT BY CHEQUE, TO WHICH ADDRESS SHOULD I SEND THE CHEQUE?

If you choose to pay by cheque, please send it to:
SUB ZERO MOTORS REPAIRING
Customer service

0097143236963

Please indicate "SUBZEROMOTORS" as well as your order number on the back of the cheque.


You will be reminded of this information at the end of the order process.

Back to top

PAYMENT BY CHEQUE, DID WE RECEIVE YOUR CHEQUE?

Once we receive your check, your order will be immediately processed and shipped. You will get an automatic email confirming the dispatch of your parcel by specifying the exact number for delivery tracking              Back to top

PAYMENT BY WIRE TRANSFER: HOW DOES IT WORK?

For payment by bank wire transfer, here is our information:
Subzero Motors Repairing
Wire Details:

Beneficiaries name:

SUB ZERO MOTORS REPAIRING

Bank: Dubai Islamic Bank

A/C:011520184973501

Swift code: DUIBAEAD

Note: All prices mentioned are in USD.

Additional 30$ needs to be added for

International wire transfer

please include in the object: "subzeromotorsports" and your order number.

As soon as we receive your transfer, your order will be sent.
You will receive an email confirming your order has been sent as well as a tracking number for your order.

Back to top

Back to top

I JUST ORDERED ONLINE AND WOULD LIKE TO CHANGE MY METHOD OF PAYMENT.

Once your order has been processed on the site, it is impossible to modify payment.
If you would like to change your method of payment, please cancel your confirmed order (contact customer care here) http://subzeromotors.com/beta/contact-form.phprm.phpand place another order

Back to top

I HAVE NOT RECEIVED THE CONFIRMATION OF MY ORDER

It may be due to a typo in your email address
Make sure that you are able to sign-in on the site and access "My Account".

Back to top

I WISH TO MODIFY MY ORDER

While your order is being confirmed and validated on our site; it is impossible to change the selected items.
Nonetheless, if you order hasn't been processed, we will do our best to take care of your request. Please indicate your request by contacting customer care here.

Back to top

I WISH TO PRINT MY ORDER

Login to your space "My Account" using your email and password, then click the link "My Orders" and you will get a list of your orders. It only remains for you to print your invoice                                                  Back to top

WHAT IS THE WEBSITE'S DELIVERY ZONE?

We deliver to most countries except the United States.If your country isn't on the list; please don't hesitate to contact customer care to see if delivery is available in your country.

Back to top

WHICH CARRIER DO WE USE?

Subzero Motors use FedEx ups Tnt and bax global service to deliver products all around the world.

Back to top

WHAT ARE THE EXPECTED DELIVERY COSTS AND TIMING?

Delivery costs depend on the destination as well we offer a manual quote and instant FedEx quotes.
For more details, cotact customer service on check online for carrier section

Back to top

HOW CAN I FOLLOW MY ORDER?

By using your tracking number for your package (included in your confirmation email), you can following the status of your package by going to FedEx or any shipping site

Back to top

HOW CAN I RETURN AN ITEM ORDERED ON THE SITE?

Call customer service and give your order reference number,

 

Note all return apply 15 % restocking fee

You will receive a refund or a credit voucher for your returned items after our customer service team verifies the quantity and quality of the returned items. The items must not have been used, and must be in perfect condition.

As soon as we receive your return and it has been validated by our services, we will issue you a credit voucher (delivery costs included) on your account in the form of a code. You will receive a confirmation by email.

This credit voucher is valid for one year and allows you to replace your returned items for another. It can be refundable at any moment by cheque, credit card, or wire transfer (international transfer fee will be at your cost).

To enjoy this credit voucher, go to the "My vouchers" section, in "My account." You will need to copy and past the code in your shopping bag during your next order and the credit amount will be added to your order.

No items can be placed aside for exchanges.

Back to top

HOW LONG DO I HAVE TO RETURN AN ITEM?

You have 7 working days after receiving your package to create a return request.

Back to top

WHAT HAPPENS WHEN I RETURN MY ITEMS?

As soon as we receive and validate your return, we will create a credit corresponding to the value of the returned items in the form of a code.

This credit is valid for one year on subzeromotros.com. It allows you to replace a returned item for another size or style according to availabilities on the site, delivery costs included.

To enjoy your credit, go to "My vouchers" in "My account". You will need to copy and paste the code in your shopping bag during your next order and the credit amount will automatically be added.

This credit can be refundable at any moment (not including delivery costs) by cheque or wire transfer (international transfer fees will be at your cost).

Back to top

HOW CAN I USE MY CREDIT SLIPS?

When a credit voucher is generated, we create a code. To use the code, go to "My credits" in "My account". You will need to copy and paste the code in your shopping bag during your next order and the amount will automatically be added.

Credits are valid for one year on subzeromotors.com.

Back to top

CAN I ASK FOR A REFUND ON A CREDIT?

The credit is refundable at any moment, during its validity (one year), by cheque or wire transfer (international transfer fees will be at your cost). Refund time period: 15 days to one month.

Back to top

HOW CAN I CONTACT CUSTOMER SERVICE?

You can contact customer service by completing the form clicking here

Back to top

Back to top

Back to top

OUR GENERAL TERMS AND CONDITIONS

Click here for details